JLR Technical Help Desk Advisor - Oldbury

Company Description/ Business Unit

Join Our Team as a Jaguar Land Rover Technical Advisor

Are you passionate about luxury vehicles and providing exceptional service? As a Jaguar Land Rover Technical Advisor at The AA, you’ll play a crucial role in assisting JLR customers, Patrols, Deployment staff, and third parties. Your expert knowledge will ensure they receive the advice and resources they need. Join us and be part of a prestigious team!

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA and Jaguar Land Rover. 

This is the job

Salary: £35,000 pa plus benefits

Hours: 36.25 hours per week, shifts between 0800 – 2000 Monday to Sunday.

Location: Oldbury offices. Hybrid Working

As a Jaguar Land Rover (JLR) Technical Advisor, you’ll be part of a growing team. Reporting to our Technical Liaison engineer alongside three other dedicated professionals, your expertise in JLR technologies will make you the go-to expert for Patrols and customers seeking JLR fixes.

What will I be doing?

What will I be doing?

• As a Jaguar Land Rover (JLR) Technical Advisor, your role involves providing essential technical support, advice, and repair methods to our roadside patrols, indoor deployment teams, and customers. Your expertise ensures that vehicles can be efficiently repaired right at the roadside.
• Your expertise ensures efficient communication and effective resolution of breakdowns for our JLR customers. Multiple forms of communication including but not limited to; telephone, email, SMS, WhatApp, Microsoft Teams, AA Help streams ie; Telefix, X-Fix, Recovery Mileage etc.
• Your knowledge in automotive technology allows you to identify optimal resourcing and repair opportunities. You’ll provide efficient solutions, ensuring cost savings where appropriate.
• You’ll be meticulous recording data on the relevant database. This accurate information will contribute to detailed management insights and facilitate efficient decision-making.

What do I need?

• Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them

Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

• Diverse learning and development opportunities to support you to progress in your career 
• 23 days annual leave, plus 8 bank holidays 
• Free AA breakdown membership from day 1!
• Discounts on AA products including car and home insurance 
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
• Work save pension scheme with up to 7% employer contribution 
• Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.